CITIS is dedicated to understanding and improving the way public e-services impact the daily functioning of the state. CITIS focuses on utilizing the autogenerated big data from various Estonian public e-services to estimate the impact those services have economically, politically and socially; on developing new, science-based e-services through the cross-usage of various databases; and on various teaching activities to disseminate these analytical skills. Head over to the About Us page to learn more about CITIS and its team.

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works by our team and collaborators.

This thesis discusses the process of administrative (de-)centralization of electronic government in 11 democratic federations. The research is comparative in nature and process-tracing was used as a primary data analysis method in order to identify the factors that led to the centralization or decentralization of the three electronic government areas.

Author: Mariia Maksimova
This research study aims at assessing the degree of eGovernment development in the French Metropolitan Park, by developing an eGovernment Development Score (eGDS) focused on web-portal analysis while contributing to the comprehension of the relation between the quality of eGovernment structures and the economic development based upon a set of pre-selected economic indicators.

Author: Kevin Chavanne

The objective of Indrek ├Ľnnik's MA thesis is to rely on statistical analysis in order to see if usage of public sector e-services can be elevated as certain capabilities of people are increased. These factors are digital skills, access, trust, awareness of control mechanisms and socio- demographic characteristics. The thesis will focus on public sector e-services and also evaluate the impact of transparency and control mechanisms to public sector e- services.

Author: Indrek ├Ľnnik


CITIS organizes courses, seminars and lectures, thus contributing to raising a new generation of analysts and researchers dedicated to the topic of e-services.


Head over to our Events page for an overview of the events organized by the CITIS team.