Analysis of usage of public sector e-services in the EU: case study of Estonia

The objective of Indrek Õnnik's MA thesis is to rely on statistical analysis in order to see if usage of public sector e-services can be elevated as certain capabilities of people are increased. These factors are digital skills, access, trust, awareness of control mechanisms and socio- demographic characteristics. The thesis will focus on public sector e-services and also evaluate the impact of transparency and control mechanisms to public sector e- services.

Author: Indrek Õnnik

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